Questions and answers
General
Section titled “General”Who is Pintle TMS for? For small and medium transport companies — from a few to about a hundred vehicles — in Bulgaria and the EU.
Can I try it for free? Yes. The free plan needs no credit card: up to 5 vehicles, 5 users and 5 drivers. You upgrade when you grow.
In which languages does it work? In 13: Bulgarian, English, Russian, Ukrainian, Romanian, German, Hungarian, Serbian, Albanian, Turkish, Polish, Greek and Macedonian.
Drivers
Section titled “Drivers”Does the driver need a password? No. They sign in with their phone number and a code by SMS.
What does the driver see? Only their own courses — addresses, times, documents — with no prices and no one else’s orders.
Does the app follow the phone all the time? No. The position is taken only when the driver presses a status button or an address confirmation.
What happens if there is no connection? What was pressed is not lost: it is kept with the exact time and sent as soon as there is a connection.
Orders and documents
Section titled “Orders and documents”Can the customer send a request by themselves? Yes, by a one-use link, without an account — see A customer’s request by link.
Does the system read requests and documents? Yes: a photo or a PDF of a request, a registration certificate or a document is read and offered to you filled in. You check and confirm; nothing is saved without you. Reading is in the plans from “Start” upwards.
How do I know whether the photo of a CMR is good? It is checked for legibility straight after uploading and you see the result next to the document.
Invoices and money
Section titled “Invoices and money”How is VAT charged? 20% for customers in Bulgaria; for EU customers with a VAT number — the reverse charge with a check in VIES.
Who sees my bank details? Only the company’s owner. They are printed on the invoices you issue.
Are invoices sent by e-mail? They can be sent to the customer and the accountant on issue or by hand. Automatic sending is off by default.
Subscription
Section titled “Subscription”How do I pay? By invoice and a bank transfer for a term of 3, 6, 9 or 12 months with a discount. See Subscription.
What happens if the subscription expires? First there is a grace period, then read-only mode. The data is kept, and a payment brings full access back at once.
Security
Section titled “Security”Who sees what? Each role sees only what it needs (Roles and permissions). Access is checked at the level of the data.
Can I see who changed what? Yes — in History, for the owner.
Where are the documents kept? In private storage; the links to them are signed and expire after about an hour.